Office Soft Skills
Learn the unwritten rules of how to work with Americans, internationally or in the U.S. Written by a language and intercultural expert with international teaching and business experience, Office Soft Skills shows you how to make a good impression.
The material is presented in a quiz format. You can show what you know, or find out what business customs you don’t know. See your scores to understand your strengths and gaps. For example, do you know:
- the etiquette of a proper business introduction?
- the four worst office habits and what to do about them?
- the importance of participating assertively in meetings?
- the best way to begin and end a business email to an American? the value of voluntary committee work?
Gaps in soft skills can prevent you from success in dealing with North American business people. Clear and useful explanations are provided in the Answer sections, written for intermediate and advanced learners of English as well as native speakers around the world.By the end of the book, you will look and feel more comfortable and self-confident in introductory business situations. You will know how to express your self well and make a good impression at work – in person, in writing and on the phone.
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Joan has been active in English language instruction for over twenty years, in both management and teaching roles, in three co untries. Her current specialties are soft skills inbusiness communication and English for employment in Canada. Previously she taught for the Harvard University International Office and managed language programs in Canada andGermany. She has a Master’s degree in Language Teaching Research. She has a profile onLinkedIn, where she is active in several groups.